Order: Return, Exchange, Replacement, Missing Items, Damaged

Returns:

What is your Return Policy?
Modere offers a 30-day 100% full refund guarantee to all Modere Customers, minus the cost of shipping. Please allow 5-7 business days for the refund to be issued.  

How do I return an item? 
Return or exchange any Modere item in just three simple steps: 

1. Package up your return – be sure a copy of your invoice is in the box.
2. Send it back to us using a trackable delivery service.
   • Returns mush be shipped to us within 30-days of the date you received your order.
   • Please do not combine more than one order per package.
   • Send USA returns to:
     

     Send USA returns to: 

     Modere Returns Department

     Modere Returns Department 
     530 S 2000 W  
     Springville, UT 84663  

   • Send Canada Returns to:
            Send it back to us using a trackable delivery service.
   • Modere Returns Department
           4425 N Service Road
           Burlington ON L7L4X7
3. Modere will process your refund within 1 week of receiving your return.
   • Be sure to keep the return tracking number for your records.
   • Modere does not refund shipping charges.

Exchange:

Can I exchange an item?
You can exchange an item by following the 3 simple steps above to process your return and calling 1.877. MODERE1 (877.663.3731) to request your exchange product.

Replacement:

I received the wrong product/product was missing from my order!

We're sorry to hear that you were sent the wrong item or missing an item. We realize it is an inconvenience for you and hope to make this as easy for you as possible. Please contact us at your earliest convenience by calling 1.877. MODERE1 (877.663.3731) and one our representatives will work quickly to get a replacement product sent to you.

If you were sent an incorrect item, please hold onto it and the agent you speak with will help to send you a prepaid label to return the incorrect product.   

Damaged:

My item arrived damaged. What do I do? 
We're sorry to hear that. We realize it is an inconvenience for you and hope to make this as easy for you as possible. Please contact us at your earliest convenience by calling 1.877. MODERE1 (877.663.3731) and one our representatives will work quickly to get a replacement product sent to you.

To speed up the replacement for your damaged order, please have the following ready:

• Order number
• Product damaged
• Feel free to send a pictures of package and damaged product to service@modere.com

If your item is damaged, opened, expired etc. Please contact us to issue a replacement.

Request an Order Resolution

You can request an Order Resolution here: https://app.smartsheet.com/b/form/2c11b1dc61014561ba1f6d8db4bcaba1

Modere will reach out to you within 48 hours

Smartship vs Autoship

Orders that are processed on a monthly basis are often called Autoship orders. At Modere, Autoship or Smartship orders are referred to as Subscription orders. 

Packaging Labels: