Although the payment has been taken, orders do not show on your account because they are still in the "Pending" status. Your order will show on your account as soon as it is moved from "Pending" to "Accepted" status. This could take up to 24 hours. Feel free to contact the Customer Service department at 877-663-3731 or text 877-663-3731 for assistance.
Articles in this section
- Retail Delivery Fee
- Updating Subscribe & Save
- Colorado Shipping Tax
- How does the 2nd Month Subscription credit work?
- If I am on a Premium SmartShip will the Loyalty Match count for me as well?
- How do I get the free shipping benefit?
- Can I use any of my shopping credits to pay for taxes, shipping and/or any other fees?
- How are my VIP savings calculated based on the items in my subscription?
- What is an everyday savings order?
- Issues with live chat
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