With the recent change to the concentrated version of the Liquid BioCell Pure and Life, a few customers have contacted us about the consistency, thickness, or settling of the ingredients. Our quality team has tested batches, as well as reviewed the reports, and has asked that we use this statement whenever someone asks about it.
Please use the following response when speaking with customers and Social Marketers about the Liquid BioCell formula:
"Recently, we have received reports about solids settling at the bottom of Liquid BioCell® Life concentrate bottles. Resolving this issue is a top priority, and Modere is committed to providing a solution as quickly as possible.
This sediment has been identified as mangosteen extract, which is in an insoluble form that does not dissolve in liquid. After some investigation, we have identified a potential ingredient replacement with enhanced solubility that readily incorporates into solution when the bottle is shaken. We are currently reviewing this ingredient for regulatory compliance in Canada, as well as conducting stability testing to ensure that the issue has been successfully resolved.
In the meantime, please be assured that your existing Liquid BioCell Life product is as safe and efficacious to use as always, with or without shaking. The active ingredients have already been tested and confirmed to ensure that every ounce of this product delivers all the benefits of this industry-leading formula."