When an SM converts to a Customer

If a Social Marketer wishes to convert to a customer

• The SM will need to send the cancellation by action form located in their backoffice and note that they wish to convert to a customer.
• The Social Marketer becomes part of the customer pod of their Sponsor.
• The Social marketers old customer pod now becomes part of the customer pod of their Sponsor.

If they choose to create a new Customer account under a new Sponsor

• None of their previous customers will move with them due to their previous customers now being part of their previous Sponsor’s Customer Pod.
• Any Shopping Credits WILL NOT be transferred with them to their new account.