What is Modere's Customer Return Policy?

What is your Return Policy?
Modere offers a 30-day 100% full refund guarantee to all Modere Customers, minus the cost of shipping.

How do I return an item?
Return or exchange any Modere item in just three simple steps:

1. Package up your return – be sure a copy of your invoice is in the box.
   
   
   • • • Call 877. MODERE1 (877.663.3731) and get a Return Merchandise Authorization (RMA).
       • You must ship your return to us within 30-days of the date you received your order.
       • Please do not combine more than one order per package.
       • Send USA returns to:
                   Modere Returns Department
                   530 South 2000 West
                   Springville, UT 84663
       • Send Canada Returns to:
         
                  Send it back to us using a trackable delivery service.

         Modere Returns
         4240 Harvester Rd, Unit 2
         Burlington ON L7L0E8

1. Modere will process your refund within 1-week of receiving your return. Be sure to keep the return tracking number for your records. Please let me know if there is anything else i can help you with.

Can I exchange an item?
You can exchange an item by following the 3 simple steps above to process your return and calling 1.877. MODERE1 (877.663.3731) to request your exchange product.

My item arrived damaged. What do I do?
We're sorry to hear that. We realize it is an inconvenience for you and hope to make this as easy for you as possible. Please contact us at your earliest convenience by calling 1.877. MODERE1 (877.663.3731) and one our representatives will work quickly to get a replacement product sent to you.